Terms of Service

Effective Date: May 25, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the website, services, deliverables, and related materials provided by NorthPeak Content Studio (“NorthPeak Content Studio,” “we,” “us,” or “our”). By accessing our website, requesting a quote, signing a proposal or statement of work, or otherwise engaging our services, you agree to be bound by these Terms and any applicable service-specific agreement, proposal, or order form.

If you do not agree to these Terms, you must not use our services. These Terms apply to all clients, prospective clients, website visitors, and any authorized representatives acting on behalf of a client.

2. Scope of Services

NorthPeak Content Studio provides content-marketing services, which may include, without limitation:

• Content strategy development
• Blog and article writing
• SEO content optimization
• Social media content planning
• Email newsletter copywriting
• Case study and white paper creation
• Content audit and performance reporting

Specific deliverables, timelines, revision limits, assumptions, and fees will be set out in a proposal, statement of work, invoice, or other written agreement. In the event of a conflict between these Terms and a signed proposal or statement of work, the signed proposal or statement of work will prevail to the extent of the conflict.

Unless expressly agreed in writing, our services do not include legal advice, tax advice, financial advice, public relations crisis management, media placement, paid advertising management, website development, or guaranteed search engine rankings, traffic, conversions, or revenue outcomes.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and timely information necessary for us to perform the services;
• Ensure that any materials, instructions, data, trademarks, images, testimonials, or other content you provide do not infringe the rights of any third party and are lawful to use;
• Review deliverables promptly and provide feedback, approvals, or requested revisions within the timeframes we specify;
• Obtain all necessary permissions, consents, and licenses for any third-party content or access credentials you provide;
• Maintain the confidentiality and security of any account credentials, project files, or access information shared by us;
• Use our deliverables in compliance with applicable laws, regulations, platform policies, and industry standards.

You are solely responsible for the final publication, distribution, and use of any content we create or optimize, including compliance with advertising, consumer protection, copyright, privacy, anti-spam, and other applicable laws in Canada and any other relevant jurisdiction.

You acknowledge that content marketing results may vary and depend on factors outside our control, including market conditions, platform algorithms, audience behavior, and your own implementation decisions.

4. Payment Terms and Conditions

Fees, billing schedules, and payment methods will be specified in the applicable proposal, statement of work, or invoice. Unless otherwise agreed in writing:

• All fees are stated in Canadian dollars (CAD) and are exclusive of applicable taxes, including GST/HST, which will be added where required by law;
• Invoices are due upon receipt or within the payment period stated on the invoice;
• We may require a deposit, retainer, or milestone payment before commencing or continuing work;
• Late payments may result in suspension of services, delayed delivery, or termination of the engagement;
• Overdue amounts may accrue interest at the lesser of 2% per month or the maximum rate permitted by applicable law, calculated from the due date until paid in full;
• You are responsible for all reasonable costs of collection, including legal fees and collection agency fees, to the extent permitted by law.

Unless otherwise stated in writing, all work performed beyond the agreed scope will be billed at our then-current rates. Any requested rush work, additional revisions, or out-of-scope services may incur extra charges.

5. Cancellation and Refund Policy

Either party may cancel an engagement by providing written notice, subject to any minimum commitment period, notice requirement, or cancellation terms set out in the applicable proposal or statement of work.

Unless otherwise agreed in writing:

• Deposits and retainers are non-refundable to the extent they reserve our time, cover onboarding, or compensate for work already performed;
• Fees for completed work, in-progress work, and approved deliverables are non-refundable;
• If you cancel after work has begun, you remain responsible for payment of all services rendered up to the effective cancellation date, including any non-cancellable third-party costs;
• If we cancel due to your material breach, non-payment, or failure to provide required information or approvals, you remain liable for all amounts accrued through the termination date.

Where a refund is expressly agreed in writing, it will be limited to the amount specified in that agreement. Any approved refund will be processed using the original payment method where practicable.

6. Liability Limitations

To the fullest extent permitted by applicable Canadian law, NorthPeak Content Studio shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings, arising out of or related to the services or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the services or these Terms shall not exceed the total fees actually paid by you to NorthPeak Content Studio for the specific services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim, or CAD $1,000, whichever is greater, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

We do not warrant that our services will be uninterrupted, error-free, or that any content will be accepted, indexed, ranked, or approved by any platform, publisher, regulator, or third party.

7. Intellectual Property Rights

Unless otherwise agreed in writing, upon full payment of all amounts due, you will own the final, client-specific deliverables created specifically for you under the applicable engagement, excluding:

• Our pre-existing materials, templates, frameworks, methodologies, tools, processes, know-how, and proprietary content;
• Any third-party materials licensed or used in the deliverables;
• Drafts, working files, and internal notes, unless expressly included in the scope.

To the extent any rights in the final deliverables do not automatically vest in you, NorthPeak Content Studio hereby assigns to you, upon full payment, all transferable intellectual property rights in the final deliverables, subject to the exclusions above and any third-party rights.

You grant us a limited, non-exclusive, worldwide, royalty-free license to use your name, logo, trademarks, and project materials solely as necessary to perform the services and, unless you object in writing, to identify you as a client in our portfolio, website, or marketing materials in a manner consistent with applicable law and any confidentiality obligations.

You represent and warrant that any materials you provide to us do not infringe the intellectual property rights or other rights of any third party and that you have all necessary rights to permit our use of those materials for the purpose of providing the services.

8. Data Protection and Privacy

NorthPeak Content Studio is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial legislation, where applicable.

We may collect, use, disclose, and retain personal information for purposes including:

• Providing and managing our services;
• Communicating with you and your authorized representatives;
• Billing, payment processing, and account administration;
• Improving our services, website, and internal operations;
• Complying with legal, regulatory, and tax obligations.

We will take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where we use third-party service providers, such as cloud storage, analytics, communication, or payment tools, your information may be processed by those providers subject to their own terms and privacy practices. By using our services, you consent to such processing to the extent necessary for service delivery.

If you provide us with personal information relating to third parties, you represent that you have the authority and necessary consent to do so. Requests regarding access, correction, or privacy concerns may be directed to the contact information listed below.

9. Force Majeure

NorthPeak Content Studio will not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, epidemic, pandemic, war, terrorism, labour disputes, power outages, internet or telecommunications failures, governmental actions, platform outages, or failures of third-party vendors or service providers.

If a force majeure event continues for an extended period and materially affects performance, either party may suspend the affected services or terminate the engagement upon written notice, subject to payment for work performed and non-cancellable costs incurred up to the date of suspension or termination.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, or applicable law. The updated Terms will be posted on our website or otherwise provided to you, and the “Effective Date” will be revised accordingly.

Your continued use of our services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must discontinue use of the services and, if applicable, notify us in writing regarding any active engagement.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or any related engagement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any dispute arising from or related to these Terms or the services, subject to any mandatory consumer protection or other non-waivable rights under applicable law.

12. Contact Information

If you have any questions about these Terms or our services, please contact NorthPeak Content Studio at:

• Address: NorthPeak Content Studio, 1200 Bay Street, Suite 450, Toronto, ON M5R 2A5, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. If a provision is found unenforceable but could be made enforceable by limiting it, that provision will be enforced to the maximum extent permitted by law.

These Terms constitute the entire agreement between you and NorthPeak Content Studio regarding the subject matter hereof and supersede any prior or contemporaneous understandings, communications, or agreements, whether oral or written, relating to the same subject matter, except as expressly incorporated by reference in a signed proposal, statement of work, or other written agreement.